Philogix
8 months ago
Thank you for sharing your feedback regarding your experience with our addon. We sincerely apologize for the inconvenience and frustration you encountered.
We deeply regret that our addon did not meet your expectations and failed to function properly on Linux. We understand the importance of ensuring compatibility across various platforms, and we acknowledge that this oversight falls short of the standard of quality and respect we aim to uphold for all our users.
Regarding your refund request, we apologize for any confusion or inconvenience caused by the process. We appreciate your patience and cooperation in reaching out to our support team. We are glad to hear that your refund was processed promptly upon your request.
Regarding your concerns about deleted reviews, we take transparency and accountability seriously. We assure you that we value all feedback, both positive and negative, as it helps us improve our products and services. We will investigate this matter further to ensure that our review system maintains integrity and fairness for all users.
Once again, we apologize for the inconvenience you experienced and thank you for bringing these issues to our attention. Your feedback is invaluable to us as we strive to provide the best possible experience for our users.
If you have any further questions or concerns, please don't hesitate to reach out to us.